1. Introduction

Sunlit Solutions respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you use our website or services.

2. Data we collect

We may collect the following information:

Name, email address, phone number, and postcode (via quote forms and contact forms)
Property details and energy usage information (for quote preparation)
IP address and browser information submitted with an enquiry
Communication history and enquiry records

Staff sign-in

Authorised staff can connect Microsoft or Google to their CRM account. We use the provider’s account identifier and email address to recognise that connection and control access. We record changes to connected accounts in our security audit history. We do not request access to email messages, calendars or files for sign-in, and we do not retain provider access tokens. Staff can disconnect a provider in My account or contact us for help.

3. How we use your data

We use your data to:

Provide quotes and recommendations for renewable energy systems
Contact you about your enquiry and follow up on proposals
Deliver installation services and aftercare support
Improve our website, services, and customer experience
Comply with legal and regulatory obligations (including MCS and RECC requirements)

4. Lawful basis

We process your personal data under the following lawful bases: consent (for marketing communications), contract (for service delivery), and legitimate interests (for operational improvement and fraud prevention).

5. Data sharing

We do not sell your data. We may share information with:

Accreditation bodies (MCS, RECC) for certification and compliance
Finance partners (only if you explicitly request and consent to a finance application)
Service providers who assist with IT, analytics, and customer relationship management

6. Data retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, including warranty periods, legal obligations, and legitimate business needs. You may request deletion at any time.

7. Your rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, object to, or port your personal data. You also have the right to withdraw consent and lodge a complaint with the ICO.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

Our public pages do not currently include analytics or advertising cookie tools. See our Cookie Policy for details about cookies.

10. Contact

For privacy enquiries or to exercise your rights, contact us at support@sunlitsolutions.co.uk or write to Sunlit House, 9 Glissons, Longham, Ferndown, Dorset BH22 9DX.

Privacy Policy